Refunds and Exchanges

Thank you for your interest in purchasing through us! All sales are final and there is no refund or exchange if you happen to have a change of mind after purchase. Order cannot be cancelled so please make sure you ask us any questions that you have prior to placing your order at salesandsupport@wandercubs.com.

All customers should take in consideration that every computer/phone monitor settings are different and therefore may have a slight colour difference between the actual product & photos.

Defects
When the product arrives to our warehouse, we observe each shipment to make sure there are no physical damages caused by shipping. Please understand that we cannot open every product because they are sealed for protection and therefore, Wander Cubs can only check up to this point.

If you so happen to have had received a damaged/faulty product, please email us as soon as possible of up 7 days upon receiving the product and indicate clearly where the defect is. Please email to: salesandsupport@wandercubs.com and we will respond within 36 hours.

Please do not send us or the manufacturer your defected purchase until we have responded, confirmed and provided you instructions on how to further proceed. Wander Cubs cannot guarantee the return of a defected item until the manufacturer confirms the defect. We appreciate your patience and place trust to our team. Wander Cubs reserves the right to refuse the returned item if instructions has not yet been given. 

Once your refund is approved : All returned items must be in new condition, in their original manufacturers packaging, original tags still attached and must include all packing material, blank warranty cards, manuals and accessories.

Please allow 14 business days for a credit to appear on your account. We will issue your refund in the same way you made the original purchase. 

Since each manufacturer is from a different location, please note that each return process may take different time.

Shall you have any questions before your purchase, please feel free to contact us by emailing us or through our Facebook page.